As the old saying goes, “you never get a second chance to make a first impression.” For first time visitors, the way a community presents itself is of equal importance. The look and feel of the community experienced by a visitor will most likely influence how long they stay, if…

The health of any organization is directly related to the skills of that organization’s employees. Further, community developers understand that healthy organizations are necessary for a vital community. University of Illinois Extension Educators developed an educational program aimed at improving the customer service skills of staff people in local businesses,…