As the old saying goes, “you never get a second chance to make a first impression.” For first time visitors, the way a community presents itself is of equal importance. The look and feel of the community experienced by a visitor will most likely influence how long they stay, if…

This factsheet provides a succinct introduction to the Community Capitals Framework.

This online tool provide: information on how to survey a community, a repository of questionnaire templates that you can edit and modify to meet your needs, and information on where to find secondary data that could also help you think of additional questions to ask your community.

The health of any organization is directly related to the skills of that organization’s employees. Further, community developers understand that healthy organizations are necessary for a vital community. University of Illinois Extension Educators developed an educational program aimed at improving the customer service skills of staff people in local businesses,…